shipping AND privacy policy

Shipping fee
  • Free shipping in UK
  • International orders over 15kg £24.99 shipping fees
  • International orders less than 15kg £14.99 shipping fees 
Shipping & privacy policy
We do not hold responsibility or liabilities for any side effects as result of consuming some of our products. We advice people with medical conditions to ask your doctor and get advised. We normally process orders 1-3 working days. We ship Monday to Friday, except weekends and public holidays. United Kingdom Orders: Please allow 2-5 working days for delivery. Worldwide Orders: please allow 7-18 working days for delivery Standard shipping delivery: Hermes Royal mail .FedeX UPS Express Worldwide average 3-5 days.Depending on the destination, worldwide shipping may take up 4 weeks or more depend on some countries for example. ASia South America Africa. We don’t hold responsibility for any delays caused by the destination country’s customs clearance processes.
Tracking Your Order:

Normally you will receive a shipping confirmation through e-mail once you place an order. This will include your tracking number and a link to follow the journey of your package. If there is an issue with your tracking number or package delivery, please feel free to contact us. We will be happy to help you in solving the issue and making sure your package arrives the address supplied.

Worldwide Taxes and Duties:
Customers in international orders (outside of United Kingdom) are responsible for all applicable customs, import duties, fees, local taxes and any other fees that may be charged by your country. We recommend contacting your country’s customs office or tax agent for respective charges and rates on a package coming from outside your country.
Wrong Address Disclaimer:
Customers are responsible to make sure that they enter the correct shipping address. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of your order. Because of the nature we are not capable to offer refunds, returns, or exchanges. All sales are final. Please note, Frankincense Direct reserves the right to refuse all returns, reshipments and refunds.
Can I cancel my order?
Regrettably we are not able to cancel an order once it has been placed.
I have not received an order confirmation, what should I do?

Order confirmations can sometimes take up to 24 hours to receive due to high demand. If you have
not received your order confirmation email after 24 hours, please contact us at info@frankincensedirect.com with your inquiry.

I have not received an order confirmation, what should I do?

Order confirmations can sometimes take up to 24 hours to receive due to high demand. If you have
not received your order confirmation email after 24 hours, please contact us at info@frankincensedirect.com with your inquiry.

How can I find out more information about a product?

Product details can be found on the product page but if you have more questions, please free to
email us at info@frankincensedirect.com with your inquiry, or call us.

I received incorrect item/s what should I do?

Please send us email at info@frankincensedirect.com as soon as possible so that we can have a look and solve this issue . Please provide us with your order number along with a photo of the incorrect item you received.

How to order Frankincense and Myrrh bulk?

Customers who require a bulk buy of Frankincense and Myrrh please contact us at Info@frankincensedirect.com for quote.

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