Customers are responsible to make sure that they enter the correct shipping address. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of your order. Because of the nature we are not capable to offer refunds, returns, or exchanges. All sales are final. Please note, Frankincense Direct reserves the right to refuse all returns, reshipments and refunds.
I have not received an order confirmation, what should I do?
Order confirmations can sometimes take up to 24 hours to receive due to high demand. If you have
not received your order confirmation email after 24 hours, please contact us at email@example.com with your inquiry.